DELIVERY
home delivery
Please note that these time estimates depend on the weight of your package.
Up to 6 kg - 3 business days
Exceptional areas - depending on delivery days up to 5 business days
For volumes / over 6 kg / bicycles / Unusually shaped products - Up to 10 business days
The shipping cost varies depending on the weight and dimensions of your package, as well as your zip code. You will be able to view the exact shipping cost before proceeding with the payment.
Most areas
Up to 6 kg - 30 NIS
Up to 40 kg - 100 NIS
Up to 100 kg - 160 NIS
Up to 200 kg - 300 NIS
Special localities - e.g remote residences
Up to 6 kg - 30 NIS
Up to 40 kg - 150 NIS
Up to 100 kg - 300 NIS
Up to 200 kg - 600 NIS
Sun - Thu, 8:00 - 20:00.
Business days do not include Fridays, Saturdays, holiday eve, and holidays.
- You will be contacted by the courier company - by phone or text message. Please provide a working number.
- Exact delivery times are determined early in the delivery day. You will be contacted by phone or text message when the courier is on the way to you.
- To change your delivery address please contact customer service. Note that changing the delivery address may change and\or extend delivery times.
CLICK AND COLLECT
Store collection is available in all branches except Eilat.
order will be available for collecting in 5 business days
FREE
On the Shipments page, click on "Select the shipping option", then click "Pick up from the store" and choose your desired store.
- After making the payment and confirming the order, we will start working on your order. An email will be sent to your account when the order is ready to be collected.
- Upon arrival at the store, go to the customer service desk to collect your order.
Please collect your order during store opening hours. To check opening hours click here.
Lockers and E POST
The service is currently unavailable
Up to 6 kg - 13 NIS
If it is not possible to send it to the selected collection point, we will transfer your order to the nearest point within a few meters
Collection hours:
depended on the opening hours of the shops and lockers
Order assembly time:
Lockers - 48 hours
Collection point - 5 business days
In order to make sport accessible to the many and bring your orders right to your doorstep, we at Decathlon Israel work with a number of courier companies (HFD, GETRUCK).
Shipping fees depend on the weight and dimensions of your package (whichever is higher).
Tracking shipments
When placing your order you will be able to see which courier company will deliver your package.
To locate a GETRUCK package
Please contact our customer service
FAQ
How do I cancel an order?
According to our website regulations and the Consumer Protection Law, In order to cancel a transaction, you must contact customer service by email (contactus.israel@decathlon.com), phone (077-9829305), or by registered mail (send to 4 Lehi St. Rishon Lezion),or by our contact us page.
Specify your name, order number, and the reason for cancellation.
How do I change a delivery address?
Contact customer service via chat, email: contactus.israel@decathlon.com, phone 077-9829305 or through our contact us page or by our contact us page
Is it possible to make changes / edits in the order / delivery method?
Unfortunately, It is not possible to make changes to the products or mode of delivery after the order has been placed.
Can't find the answer you are looking for?
For questions regarding the shipping fee or the status of your order, Please don’t hesitate to contact our customer service team at contactus.israel@decathlon.com . You can also call at 077-9829305 or write to us through our contact us page. We will be delighted to assist you!