HOW CAN WE HELP YOU?
Registration for the loyalty club is also registration for our website. For a simple and easy registration, click here
All you have to do is fill in an email address, choose a password and enter contact information.
Registration to our customer loyalty club grants a 365-day exchange and return subject to the exchange and return policy. In addition, all receipts are stored in our systems and payment can be made through the Scan & Go app
In order to change the user information, you must log in to the user on the site and go to my account >> my details.
Our customer loyalty club is free
You can change through our website in the personal area the possibility to receive updates from us by email.
In order to deactivate the option to receive updates, go to my account >> My profile >> Select "No" regarding contact with Decathlon
Our loyalty club members receive email or mobile updates on new products, sport events or special days
Upon payment, an email or a mobile number linked to the club member must be presented to the team. In order to identify the loyalty club on the site, you must log in with an email address associated with it. Log in here
Purchases can not be seen on the site after logging in with the email address associated with the account.
In order to view purchases at stores, go to my account on the website >> My orders from stores
In order to view purchases from the site, please go to my account >> my orders on the site
To add a purchase to the loyalty club, contact customer service by sending an email to: firstname.lastname@example.org
A full and clear photocopy of the invoice, and an email address for changing the club must be attached
In order to cancel the registration for the loyalty club, please contact our customer service at email@example.com with a request to cancel. Please provide full name and email address associated with the membership
Your information is intended solely for communication with Decathlon. We will never make any use of your information by a third party
The club is shared with 44 countries in the world where returns and exchanges can be made and receipts can be kept under warranty.
We offer several delivery and delivery options. For the fullest and most up-to-date information, click here
We ship anywhere in the country but delivery times to remote localities can vary. For the full list of delivery days for remote localities, click here
In order to give our customers the best price for our products, the shipping prices are not embodied in them and we have no profit in it. The shipping fee is transferred directly to the courier company. The shipping price is determined according to the zip code, volume and weight of the order. For full details click here
No, we only ship within the borders of Israel
In order to place an order on our site, you must first register for it or log in to the user. Then add to the basket the products you wanted and move to the cart screen. Then, fill in an address, select the delivery method and go to the payment screen
Accessibility adjustments on the Decathlon Israel website allow people with various disabilities such as the blind and visually impaired, people who have difficulty using their hands, people with cognitive disabilities, people with hearing disabilities and other disabilities to make effective use of the services and information offered on the website
Yes, registration is required in order to place an order online
Click here to track the order after receiving the message. (delivery only)
Your information is intended solely for communication with Decathlon. Your information will never be used by a third party
In order to cancel a transaction of ordering from the site according to the site's regulations or according to the Consumer Protection Law, contact customer service by email: firstname.lastname@example.org, by phone 077-9829305 or by registered mail to Lehi 4 Rishon Lezion The name of the customer, the order number and the reason for the cancellation
It is not possible to make changes to the products or the method of delivery after the order has been received by us
Contact customer service via chat, email: email@example.com, phone 077-9829305
When the order is ready for collection, an email will be sent about it. Click here to view the opening hours of the branches
It is currently not possible to pack an order in a gift box
In order to save paper and prevent environmental pollution, we do not attach receipts or replacement notes to our orders. In case of need for replacement or return according to our exchange policy, please contact the store with the loyalty club member email address
Availability of receiving packages at many delivery points varies depending on the location available at the point and lockers in particular. In order not to delay delivery, the courier company automatically forwards the order to the point closest to the selected one or to the residential address entered within a radius of 3 km. No changes can be made at the collection point if it is located in the same city of residence
Our products are designed with quality control at least 3 times before shipment. In case that the product you received is defective for any reason, it must be reported to the online team within 14 days of receiving the order. It is mandatory to attach clear pictures.
In any case, you can go to the nearest branch to do so
If there is a delay in delivery, please contact customer service via chat, email at: firstname.lastname@example.org, and by phone 077-9829305
If there is a lack of ordering in the products, we notify the customer within 72 hours of making the purchase by phone or email. If no notification has been received for the lack and items are still missing in the order, please contact customer service via chat, email at: email@example.com, and by phone at 077-9829305
In order for us to send a tax invoice for the purchase, please contact our customer service via chat, email at: firstname.lastname@example.org, and by phone at 077-9829305 with the following details:
Full name, address. If the purchase was made in a store, a full and clear photocopy of the invoice must be attached
Our site also serves as a product catalog. Each product is dedicated to a whole page which has all the technical information, instructions for using the product, photos and videos and other explanations. For any additional questions, you can contact our service team via chat, email at: email@example.com, and by phone at 077-9829305
Because we are confident in the quality of our products and believe in them, all products have at least two years warranty. Click here to view all warranty information
Click here to the size guide for all products
The product page shows the latest inventory update from the stors and the online store. In order to save for customer products, the stores must be contacted via WhatsApp or phone. Click here for information on the stores
The inventory in the stores and on the website is renewed every day for thousands of different products. In order to keep track of the products you wanted and out of stock, we recommend signing up for an update on the product page to email in order to receive an alert that it is back in stock and make a purchase
In any season of the year depending on the climate, country, demand, etc. Many times, products return for another season as "refurbished" and we have undergone slight improvements
Each product comes with a label with washing and use instructions
Our vision speaks to the design and planning of the products with environmental thinking in mind. Click here to get more information on the ecological design of the products
All design, production, control and supply processes are internal to Decathlon and are designed to reduce costs as much as possible. This is to make sure that customers can purchase them at the best price. Therefore, our prices are attractive all year round and we have no special discounts or "sales
In our stores there are workshops for the care and repair of bicycles. You can take any bike in order to consult the experts or make a repair and replacement
The product page lists all the information about the instructions for use of the products and their maintenance. In addition, there are ancillary products that are used for maintenance and are offered for sale on the site. For any further questions you can contact our service team via chat, email at: firstname.lastname@example.org, and by phone 077-9829305
There are currently no spare parts for all product categories. We do our best to provide as many spare parts as possible and alternatively allow for the realization of warranty for the product
We are currently unable to make transfers between stores.
Replacement and return
According to our exchange and return policy, exchange or return can be made with proof of purchase at any of our stores. For loyalty club members within 365 days of purchase and for anyone who is not a club member within 30 days
It is currently not possible to make exchanges and returns by mail or delivery
First, you can post a review of all the products on the product page to share the experience used.
Second, if the product is not used and is not to the user's satisfaction or suitable for sports needs, it can be returned or replaced at our stores subject to the return and exchange policy at the link
Replacement or return of products purchased through our site can be done at our stores with presenting loyalty club member / order number
We do not charge cancellation fees for refunds
When purchasing from the site you can make a replacement or return subject to the policy for all products.
There are products that have been purchased at the branch and cannot be exchanged or returned. Click here for full information
At the time of exchange or return and subject to policy and presentation of proof of purchase, a credit can be obtained for the same day in the store. Alternatively, you can get a full refund by means of payment (cash, credit )
We use an SSL secure protocol for all incoming orders. This encryption gives transactions a high level of security
Your credit information is protected. Our credit information is kept with the clearing company and the billing is done on the website through IFRAME
The payment option on the website is by credit. Payment options at our branches are by credit and cash
Our payment policy is the same on the site and in stores
Over 400 NIS - 2 payments
Over 600 NIS - 3 payments
Over 800 NIS - 4 payments
Over 1000 NIS - 5 payments
It is not possible to pay after placing the order but only at the time of purchase.
Payment can be made on all types of credit. Please note that if the type of card is charged or direct, it is not possible to make a credit or refund for the type of card, so please contact our customer service via chat, email at: email@example.com, and by phone 077-9829305
If the payment is not verified, contact the credit company.
If you are looking for a second charge, please contact our customer service via chat, email at: firstname.lastname@example.org, and by phone at 077-9829305
You can purchase a gift card at our stores. We offer a variety of wrappers for gift certificates and in different colors
You can top up a gift certificate from NIS 50 to NIS 1,000
You can pay with a gift card at stores and online according to the policy
A gift voucher can be redeemed within two years.
Gift card can not be recharged once redeemed.
It is not possible to get a refund for a gift card.
Gift card details could not be retrieved. If it is lost, we have no way to retrieve it
Experience from the store
It is currently not possible to print on the products.
All the updated information for the opening hours of the stores here.
Decathlon Israel works hard to make its services accessible to people with disabilities in order to provide an equal service experience in the physical stores and on the website.
For details on accessing Decathlon Israel stores, click here
People with disabilities are entitled to receive service without having to wait in line, you can access customer service, present the disability card and receive service without waiting in line
In accordance with the Accessibility Act, Decathlon makes every effort to provide a professional, courteous and accessible service to all customers. At the entrance to the Decathlon stores there is a sign "You can ask for the help of the staff", the service is designed to help a person with a disability at any stage by contacting one of the store's employees
Decathlon Israel is doing everything in its power to make the stores accessible to Israeli law, for which purpose we have placed signs and directions in the parking lot, at the entrance to the store, for disabled people, in an accessible locker room, in an accessible rest area, at an accessible checkout and more. Which allows a person with a disability to get around the store easily and safely
Decathlon Israel allows guide dogs and their operators to enter all stores.
Big Krayot, Rishon Lezion, Beer Sheva, Gan Shmuel and Netanya stores have parking for everyone in the complexes. The Tel Aviv stores do not have organized parking for store visitors, but there are paid parking lots near the store
We advertise on social networks and in signage at stores about special sports events. In addition, by registering on the site, you can mark the possibility of updates for sports events and special days
No registration required, our sport events in the stores are open to everyone.
For complete information on contacting the branches, click here
All our stores have workshops for repairing and equipping bicycles. You can access the nearest store with the bike (even if not purchased at Decathlon) in order to equip or repair the bike with our experts. It is recommended to arrange arrival in advance to ensure the availability of spare parts or accessories via chat, email at: email@example.com, and by phone 077-9829305
Our experts in the stores will be happy to answer any questions you may have! In addition, you can get professional guidance on how to use the product and maintain it.
Click here to view all open positions for recruitment.