Hide Filters
Show filters 0
Sort by :
Filters 0

DECATHLON SPORTS Israel  - WARRANTY

On most products of Decathlon sold online, you can enjoy a 2 year warranty while some products may offer a 5 to 10 year warranty as well

 The warranty holds good for products that are used within the prescribed norms. Those that are not eligible for warranty are:

  1) Products that have surpasses the warranty period
  2) Damages due to misuse of product
  3) Incidental damage to the product
  4) Products that do not have serial/chassis number (Bikes and gym equipment)
  5) Malfunction of digital product due to user settings
  6) Negligence and improper care in maintenance of the product
  7) Products that come under the category of natural wear and tear (tires, racket guts, bearings, wheels, etc)

WARRANTY ON BICYCLES

A Life Time Warranty on the frame of the bicycle and a 2 year warranty on the front fork
There is no warranty on parts subject to wear and tear - internal and external tubes, brake locks, brake handlebars, pedals, the chain, fron and back derailleurs, brake lines, light bulbs, wheel rims, transmission and derailing chain devices

Other conditions NOT covered by our warranty

a) Damage by third-party, intentional damage or willful negligence
b) Improper use and maintenance
c) Bike modifications
d) Use of non-original parts
e) Natural disaster and force
f) Damage during transportation

WARRANTY ON CRICKET PRODUCTS

- 2 Year warranty on Cricket Bat Handles
- 2 Year warranty on Cricket Kit (On Bat warranty is only applicable on the Handle)
- 2 Year warranty on all Apparel, Shoes & Cricket Set (On Bat warranty is only applicable on the Handle)
- No warranty on Leather or Tennis Ball

WARRANTY ON CLOTHING

- Most apparels have a 2 year warranty policy
- Warranty is ensured on the quality of the fabric, zippers and buttons
- NO WARRANTY on induced tears, fading due to detergents, a leaking phenomenon, etc

WARRANTY ON SWIMMING PRODUCTS

- 2 year warranty on the Quality of the product, stitching and color
- NO WARRANTY on physical induced damage, inappropriate usage or negligence

WARRANTY ON SHOES

- 2 years warranty on the Quality of the product, stitching, color, sole and in case of a manufacturing defect
- NO WARRANTY on laces and mesh of the shoe
- NO WARRANTY on physical induced damaged, inappropriate usage or negligence

WARRANTY ON ROLLER SKATES AND SKATEBOARDS

- 2 year warranty on body parts, wheels, brackets and pedals
- NO WARRANTY on any induced damage to the wheels, brackets, pedals, wheel bearings, brake blocks, handles and other consumables

WARRANTY ON FITNESS/GYM EQUIPMENT

- 2 year warranty on exercise bikes (wearable parts), elliptical trainers (wearable parts), treadmills (vulnerable motor parts). muscle exercise machines and consumable parts
- 5 year warranty on the framework for all the above mentioned products
- NO WARRANTY on screws, plastic parts, wires, plugs and batteries

WARRANTY ON SEATING PRODUCTS

- 2 year warranty on quality of the material or fabric used
- NO WARRANTY if weight endured is more than maximum load, excessive use of knobs( if any), man-made or induced physical damage

WARRANTY ON ELECTRONICS

- 2 year warranty on most of the electronic gadgets
- NO WARRANTY on improper usage, submersion in water (unless otherwise specified), severe impact, physical damage
- NO WARRANTY on batteries, belts and buckles

WARRANTY ON RACQUET SPORT PRODUCTS

- 2 year warranty on - Shoes and Apparel (refer details mentioned above)
- NO WARRANTY on guts, sweat bandsand Towels
- No warranty can be claimed on physical or induced damage
- Wear and tear of balls and shuttle corks

WARRANTY ON TEAM SPORTS AND RELATED PRODUCTS

- 2 years warranty applicable on all products unless otherwise specified on the same
- 6 months warranty on the football bladder
- Refer Clothing, Apparel and Shoes warranty terms above**

OTHER WARRANTY DETAILS

Warranty on Sleeping Bags 
- 5 year warranty on sleeping bags

Warranty on Backpacks
- 10 year warranty on all hiking and trekking backpacks except the ultra compact backpacks
- 2 year warranty on the other backpacks

Warranty on Golf Kits
- 2 year warranty on golf kits and apparel
- NO WARRANTY on Golf Balls

 

 

Non-Decathlon Brand Products (External Brands)

Non-Decathlon brand products are exempt from this extended warranty policy, and they will be warranted only in such cases as provided by law.

Balls made by "Wilson" (NBA) - Warranty for 14 days from the time of purchase or receipt of the product. The warranty covers only these defects: air leakage from the air inflation nozzle, and the ball bursting while being inflated.

Balls made by "ENYRGM" - Warranty for three months from the time of purchase or receipt of the product. The warranty covers only these defects: air leakage from the air inflation nozzle, defect in the inner layer of the ball and deformation of the ball.

Balls made by "REEM" - Warranty for 14 days from the time of purchase or receipt of the product. The warranty covers only these defects: air leakage from the air inflation nozzle.

GARMIN brand watches - according to the warranty regulations [attach a link to the attached file] of the Ronlight Company.

Treadmills made by ENERGYM - One year warranty on the treadmill and five years on the motor. The service is provided by ENERGYM only and in accordance with the following terms:

1. The Warranty

With the presentation of a certificate of warranty that includes the date of delivery of the goods to the consumer, ENYRGM Ltd. (hereinafter: "the Company") shall be responsible for defects in the device (hereinafter "the Device") which in the Company's opinion and subject to its duty under law, were caused despite normal, correct and reasonable use of this Device solely in accordance with that stated in this certificate. 

2. Warranty Period

The warranty period shall begin on the date of receipt of the Device by the consumer and will end at the end of one year from the date of delivery of the Device to the consumer and subject to the Company's duty under law.

3. Limitation of the Warranty

The Company's liability according to the warranty shall not apply in one or more of the following cases:

  • In the event that the Device and/or any part of it has been repaired and/or additions and/or changes and/or replacements by an entity and/or person who have not been authorized in writing by the Company, including replacement of parts and/or accessories and/or connections such as a power supply cable from the wall to the Device and/or if it is apparent on the surface of the Device, that it has been handled and/or modified by an entity or person who have not been authorized to do so in writing by the Company.
  • In the event that the defect in the Device was created as a result of use in violation of the manufacturer's instructions and/or the instructions given to the customer.
  • In the event that it is apparent on the surface of the Device, that the details of the Device have been changed, deleted or removed.
  • In the event that the malfunction in the Device was caused by a force majeure that occurred later than the date of delivery of the Device to the consumer.
  • In cases where defects have arisen in the Device as a result of improper or unreasonable use and/or handling and maintenance that is not in accordance with the Company's instructions and/or negligence and/or neglect, poor maintenance or any other reason related to unreasonable use of the Device.

4. Without derogating from the foregoing, the Company will not be held liable in the following cases:

  • In the event of reasonable wear and tear.
  • In the event that the Device is installed and/or used in a place where there is no concrete floor and/or in an open space/ room (without walls and/or roof).
  • In the event of use and/or electrical connection not in accordance with the manufacturer's instructions or in a non-grounded voltage source.
  • In the event of damage and/or breakage and/or any wear and tear in plastic and/or upholstery, including seat upholstery and/or grip upholstery.
  • In the event of rust and/or corrosion.

5. In any event, the Company is not responsible for direct and/or indirect damages caused to the consumer and/or to any third party, but rather only to repair the Device in accordance with the terms of the warranty and subject to law.

6. It is further clarified that the Company is not responsible for any damage and/or repairs related to electrical infrastructure and/or electrical wiring and/or electrical connections and/or any other connections (such as Internet and television infrastructure connections) that do not form part of the Device itself and the original cables connected to the Device, as provided in the original packaging.

7. The Repairs

Repairs according to this warranty certificate will be performed at the customer's home and/or at the Company's offices and/or in the Company's service laboratories and/or anyone on its behalf, in accordance with the Company's discretion according to the nature of the repair and product type, and subject to law.

In the event of repairs that cannot be performed at the customer's home for reasons related to the nature of the repair and/ or the type of product itself, the Company will transport the Device, at its own expense, unless the defect and/or damage is caused due to the events listed in Section 3 above.

Repairs will be made within one week from the date of the call and the waiting time for the customer will not exceed two hours from the date agreed with him, all in accordance with the provisions of the law in this matter.

The Company may make repairs and/or replacements of the device and/or its parts u sing original spare parts, and in the event that original spare parts cannot be used, the Company will use spare parts at its professional discretion.

8. Repair Service after the End of the Warranty Period

  • Without derogating from the above, only the main motor of the Device will have a 5-year warranty from the date of delivery of the device to the consumer, at no extra charge.
  • For the avoidance of doubt, for the performance of the work involved in repairing and/or replacing the main motor, the company may charge a fee.
  • Acceptance of the liability as stated in this Section, is conditional on the performance of an examination and diagnosis by a technician on behalf of the Company and by him only.
  • In some instances and when updating the consumer in advance, the replacement of the motor will involve additional ancillary repairs, including replacement of the belt, replacement of the surface and replacement of the motor card, all in accordance with the diagnosis of a technician on behalf of the Company. For the performance of the accompanying repairs, the company may charge a separate fee.
  • The consumer's refusal to perform a diagnosis and/or repair and/or replacement of the motor by a technician on behalf of the Company will terminate the liability in accordance with this Section and the Company will be released from any obligation given in this matter.

9. General

The laws of the State of Israel shall apply to this certificate of warranty. The exclusive jurisdiction in all matters arising from and/or involving this certificate of warranty shall be the competent courts in the city of Tel Aviv-Yafo.