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8168162
B'TWIN
After only two weeks of using this product the lock started getting stuck, making it more difficult to open. At some point I would have to spend 10 minutes on wrestling with the key and the lock trying to open it.
It is possible that some grit or dirt may have entered the locking mechanism. If you feel the item is faulty, please feel free to return the item to us for a refund or an exchange.
Regards,
Peter, Cycling Manager, DECATHLON
Since i bought it it was not good. The lock stuck must oftime and i have to keep wiggle it to make it work. last week the lock doesn't want to open. luckily i couldn't lock my bike so the bike stayed in the bike shelter but now i am unable to unlock and bring it for refund. lost the lock and no refund:)
Thank you for posting a review of your lock. I'm sorry to read that the lock isn't working as well as it should after 12 months of use. It is possible that some grit may have entered the mechanism causing is to seize. Take a photo of your lock and take it to your nearest shop (drop them a line first) where they can discuss the best option for you.
Regards,
Peter, Cycling Manager, DECATHLON
Hi,
I have used the lock for a few months now, works great.
I've lost one of the keys so I now have only 1 left. Is it possible to get a replacement set of keys to match the lock? I'm worried about losing this one and not being able to get the lock off. Bike locks typically come with 3 keys,
It says in the description that the keys are numbered but htis doesn't appear to be the case, can you confirm this please?
Thanks,
Adam.
Impossible to unlock my bike... must be an indoor lock as it rusted really quickly. Bike being chained for weeks now. Tryied all sorts of oil impossible to open it.... if anyone at decathlon reads this and has a solutioon i d appreciate.
Dear sir,
I can confirm that this is a lock designed for outdoor use. I have used the very same one personally for nearly three years outside. Every few months I apply some spray grease in the lock (not WD40 etc...) but one of the most common causes of locks jamming up is grit and grime. Keeping the lock mechanism off the ground for as long as possible is a good tip.
Realistically in your case, the only way will be to saw or cut through the chain with a very large bolt cuter or axle grinding machine as this lock is very strong.
Regards,
Peter Lazarus, National Cycling Manager, DECATHLON
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