Decided to change to another basket
How do you remove the bracket ?
What tools are needed ?
Great little basket, easy to fit and ideal to carry the refreshments in.
I was really happy with the basket when I first fitted it onto my bike. But three weeks later, the c-shaped plastic bar that hooks around the bike's handlebar stem snapped, rendering the whole basket unusable. I would not recommend this basket, the attachment is weak and badly designed.
I'm sorry to read that the bracket has snapped. Please return it to us or contact our customer services team if you feel the item is faulty.
Peter, Cycling Manager, DECATHLON
Perhaps I'm missing something blindingly obvious, but I can't for the life of me work out how the various components should be arranged for optimal attachment to my bike. Why isn't there an instructional video? Pease rectify Decathlon.
Thank you for your question regarding the bike basket. Indeed, I agree that an instructional film would be useful and I will feed this back to the team at Decathlon Cycles in order to get one made.
I have found this film which demonstrates how to use the basket as well as a zoom on the bracket. I hope that this will suffice for the time being: https://www.youtube.com/watch?v=J8NgcdQJXDI
Peter Lazarus, National Cycling Manager, DECATHLON
Nice basket. Does what it needs to do which is carry small items. The guys at Decathlon fixed it onto the bike. Great service.