As part of our quality and safety processes, Simond teams have identified a potential risk:
We detected that in very few cases, the screwgate (black part) in the carabiner could be assembled upside down.
It can cause an unpredictable unlocking while using it.
If your carabiner is concerned, or if you have doubt, we invite you to return your product by going to your nearest store in order to be refunded.
Our customer relations center is at your disposal to answer any questions
Sunday to Thursday 9:00 - 21:00, Friday 10:00 - 14:00
We thank you for your understanding and apologize for the inconvenience.