As part of our quality and safety processes, B’TWIN team has identified a potential risk : The security arm could open, the bike can fall off the rack.
Considering that your safety is paramount, we decided to recall this product.
In very rare cases, the attachment point of the child's buckle is likely to break.
This happens if a turquoise blue line appears on the front of the black buckle.
Please check your baby carrier using the photos above.
If your products are concerned or if you have any doubt, we invite you to return your product by going to your nearest store in order to be refunded.
Our customer relations center is at your disposal to answer any questions
Rishon Lezion: 03-6837515
Haifa: 077-6092020
Tel aviv: 077-9807800
Netanya: 077-9829300
Customer Service: 052-6172103
Sunday to Thursday 9:00 - 21:00, Friday 10:00 - 14:00
We thank you for your understanding and apologize for the inconvenience.
304093 - BBS 500SE KID - Model code 8518136
Article Codes =
2609002 - BBS 500SE KID T10 Years
2609003 - BBS 500SE KID T4 Years
2609004 - BBS 500SE KID T6 Years
2609005 - BBS 500SE KID T8 Years
We would like to thank you for the trust you put in us when purchasing this product from OLAIAN Brand. As part of our safety policy the OLAIAN brand teams have noticed that the product does not meet with the desired safety standard. The drawcord inside the product presents a potential risk of jamming. We ask you to no longer use the product if the drawcord length in the waist area is more than 14 cm (product on flat surface, measured from the last eyelet, following the picture below). If you have any doubt on the measurement, you can bring back the product in Decathlon store to have it controlled and measured. You will be fully reimbursed once you bring back your defective product in a Decathlon Store.
NOT OK
OK
You may call our customer contact centre with any questions: 077-9829305
Sunday - Thursday from 9:00 am to 10:00 pm
Friday 9:00 am - 02:00 pm
Saturday 11 am - 10 pm
OLAIAN thanks you for your understanding and apologize for any inconvenience caused
