As part of our quality and safety processes, Simond teams have identified a potential risk:
We detected that in very few cases, the screwgate (black part) in the carabiner could be assembled upside down.
It can cause an unpredictable unlocking while using it.
As part of our quality and safety processes, B’TWIN team has identified a potential risk : The security arm could open, the bike can fall off the rack.
Considering that your safety is paramount, we decided to recall this product.
In very rare cases, the attachment point of the child's buckle is likely to break.
This happens if a turquoise blue line appears on the front of the black buckle.
Please check your baby carrier using the photos above.
If your products are concerned or if you have any doubt, we invite you to return your product by going to your nearest store in order to be refunded.
Our customer relations center is at your disposal to answer any questions
Rishon Lezion: 03-6837515
Tel aviv: 077-9807800
Customer Service: 052-6172103
Sunday to Thursday 9:00 - 21:00, Friday 10:00 - 14:00
We thank you for your understanding and apologize for the inconvenience.