If you bought the following product:
ROCKY SCREWGATE CARABINER between 05/12/2018 and 04/07/2019, you are concerned by this information note.
We ask you to stop using this product without checking it
As part of our quality and safety processes, Simond teams have identified a potential risk:
We detected that in very few cases, the screwgate (black part) in the carabiner could be assembled upside down.
It can cause an unpredictable unlocking while using it.
How to know if your carabiner is concerned by the product recall
1. Place your carabiner in the right position
2. Check the screwgate position
if the hollow part is on the top, your carabiner is OK
if the flat part is on the top, your carabiner is not OK
If your carabiner is concerned, or if you have doubt, we invite you to return your product by going to your nearest store in order to be refunded.
Our customer relations center is at your disposal to answer any questions
Sunday to Thursday 9:00 - 21:00, Friday 10:00 - 14:00
We thank you for your understanding and apologize for the inconvenience.
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